Privacy Policy

1. Information we collect

We collect information in the following ways:

• Account and billing details you provide when ordering a service, such as name, email address, phone number, billing address, and payment information.
• Support communications, including messages sent to sales@royalnode.com or through the client portal.
• Technical data generated by using our services, such as server logs, IP addresses, and usage metrics needed to operate and secure hosting infrastructure.
• Website usage data collected through standard analytics when you browse royalnode.com.

2. How we use information

We use personal data to:

• Provision, operate, and support the hosting services you order.
• Process payments and manage billing, including renewals and refunds.
• Respond to support requests and account inquiries.
• Protect the security and integrity of our network and customer accounts, including detecting abuse.
• Send service-related communications, and, where permitted, occasional product updates you can opt out of.

3. Legal basis for processing

Where UK and EU data protection law applies, we process personal data on the basis of performing our contract with you, complying with legal obligations such as tax and accounting rules, and our legitimate interest in operating, securing, and improving our services.

4. Where data is stored and processed

DEVNSOFT LTD is registered in the United Kingdom. Hosting infrastructure and the account data needed to operate it are located inVirginia, US-East. Billing and support tooling may involve additional processors used to run those functions.

5. Sharing information

We do not sell personal data. We share information only with service providers who help us deliver hosting, billing, payment processing, and support, under agreements that limit their use of the data to those purposes, or when required by law or to protect the rights, property, or safety of RoyalNode, our customers, or others.

6. Data retention

We retain account and billing data for as long as your account is active and for a reasonable period afterward to meet accounting, tax, and legal obligations. Server and support logs are retained only as long as needed for security, troubleshooting, and service operation.

7. Your rights

Depending on where you are located, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us atsales@royalnode.com.

8. Cookies

Our website and client portal use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact us

For privacy questions or requests, contact sales@royalnode.com or+44-07874-371724, or write to us at Armadillo, MUMB#74742, 8 Parkway Avenue, Sheffield, S9 4WA, United Kingdom.