Support that answers
Support is available 24/7 by email, phone, or client portal ticket, with a typical response time of 15 to 30 minutes.
Reach a human, not a queue
Support runs 24/7, and the average response time across channels is 15 to 30 minutes. Reach out by email, phone, or by opening a ticket from the client portal.
What support covers
Real questions, from setup to day two
The support team handles the same things covered across our documented hosting offerings.
Migrations
Moving files, databases, and email from your previous host to RoyalNode.
Server questions
Account setup, cPanel and WHM questions, and general server guidance.
Backups and restores
Help restoring from the daily backups kept on your hosting account.
Hosting guidance
Choosing between shared, reseller, VPS, or dedicated based on your site.
From first message to resolved
You reach out
Contact support by email, phone, or a ticket from the client portal, any time, day or night.
A human replies in minutes
Support is available 24/7, with a typical response time of 15 to 30 minutes.
Fixed, or escalated with follow-up
Most requests are resolved directly. Anything that needs more work is escalated, with follow-up until it is done.
Support questions, answered
A few things people ask before they open a ticket.
What hours is support available?
Support is available 24/7, for both account and server questions.
How fast does support respond?
The average response time is 15 to 30 minutes across email, phone, and client portal tickets.
How do I contact support?
Email sales@royalnode.com, call +44-07874-371724, or open a ticket from the client portal.
Can support help with a migration?
Yes. Support handles free migration of files, databases, and email from your previous host.
Can support restore my site from a backup?
Yes. Daily backups are kept on your account, and support can help with a restore when needed.
Have a question right now?
Send it over. Support replies in minutes, not days.
24/7 availability · 15-30 minute average response